At The River Group, we understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all the people we work with, and will only collect and use personal data in ways that are described here, in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
The River Group Content Ltd.
Registered in England under company number 11080280.
Registered address: 16 Connaught Place, London W2 2ES, UK.
We are regulated by the UK’s Information Commissioner’s Office.
2. What Does This Policy Cover?
3. What Are My Rights?
Under the General Data Protection Regulation (GDPR), you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
- The right to access the personal data we hold about you. Part 9 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to reuse with another service or business in many cases.
- Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.
Further information about your rights can also be obtained from the Bundesbeauftragter für den Datenschutz und die Informationsfreiheit.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
4. What Personal Data Do We Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Email address
- Social media handles
- Phone number
- Other personal data eg. age, weight and height.
5. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
- In WW (Weight Watchers International) print and online magazines.
- On the WW websites.
- Social media channels in affiliation with WW.
- To process your competition entries, including if you’ve won a prize.
- For use in internal communications within WW. For example, print and digital posters, leaflets and
- internal email communications.
- Supplying our products or services to you. Your personal details are required in order for us to provide these.
6. How Long Will You Keep My Personal Data?
We will keep your personal data only for as long as necessary, in light of the reason(s) for which it was first collected. There may be occasions though when we may not be able to remove your data, due to legal, regulatory, archiving and contractual constraints. For example, archived copies of previous magazine issues or signed commissioning forms to prove your consent.
7. How and Where Do You Store or Transfer My Personal Data?
Where practicable we will only store or transfer your personal data within the European Economic Area (the ‘EEA’). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. When data is stored within the EEA, it means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. Please contact us using the details in Part 10 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country. We also ensure that –
- Access to personal data is restricted to company employees for whom it is necessary to have such access.
- We ensure we have a record of exactly what personal data we are retaining and processing.
- To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
8. Do You Share My Personal Data?
We may sometimes need to share personal data with the following third parties. In some cases, those third parties may require access to some or all of your personal data that we hold:
- WW (Weight Watchers, our Client): your data is shared with our client only for use as detailed in Part 5.
- Social Media: Instagram, Facebook, YouTube, Pinterest, Twitter (accounts affiliated with WW only).
- Wufoo: we use Wufoo Online Forms to collect data such as competition entries. Although Wufoo’s servers are US-based, they are commited to GDPR compliance and are EU-US Privacy shield certified.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in Part 7.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’.
All subject access requests should be made in writing and sent to the email address shown in Part 10. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the best way to tell us all we need to know so we can respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
10. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including a subject access request, please use these details:
- Email address: email@example.com
- Telephone number: +44 (0)20 7420 7000
11. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. It may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via our website: www.rivergroup.co.uk.